Effective date: June 2026

Last updated: June 2026

Data controller: Blaque Software (Pty) Ltd

Contact: hello@blaquesoft.com

ℹ️  GDPR-compliant for European visitors. POPIA-compliant for South African visitors.

1. Who We Are

Blaque Software (Pty) Ltd is the data controller for personal data collected through our website at blaquesoft.com and through our client engagements. We are committed to protecting your personal information and being transparent about how we use it.

2. What Data We Collect

Data you provide directly:

• Name and email address via our contact form
• Company name and business information
• Any information you share in consultation requests or communications

Data collected automatically:

• IP address and browser type
• Pages visited and time spent on site
• Referral source
• Device and operating system information

ℹ️  We use Google Analytics for website analytics. See our Cookie Policy for details.

3. How We Use Your Data

• To respond to consultation requests and enquiries
• To deliver agreed services to clients
• To send relevant communications with your consent
• To improve our website and services
• To comply with legal obligations

We do not sell your personal data to third parties.

4. Legal Basis for Processing

Under GDPR, we process your data on the following legal bases:

• Consent: for marketing communications and non-essential cookies
• Contract performance: for delivering services to clients
• Legitimate interests: for website analytics and improving our services
• Legal obligation: where required by applicable law

5. Data Retention

• Contact form submissions: 2 years
• Client data: 5 years from end of engagement for legal and accounting purposes
• Website analytics data: 26 months

6. Your Rights

Depending on your location, you have the following rights regarding your personal data:

• Access: request a copy of your personal data
• Rectification: correct inaccurate data
• Erasure: request deletion of your data
• Restriction: limit how we use your data
• Portability: receive your data in a portable format
• Object: object to processing based on legitimate interests
• Withdraw consent: at any time, for consent-based processing

To exercise any of these rights, contact us at hello@blaquesoft.com. We will respond within 30 days.

7. Third Parties

• Google Analytics: website analytics, EU data processing agreement in place
• WPForms and WordPress: contact form processing
• Xneelo: website hosting, South Africa-based

8. International Transfers

Blaque Software operates across South Africa and Estonia. Data may be transferred between these jurisdictions in the course of delivering services. Where data is transferred outside the EEA, we ensure appropriate safeguards are in place in accordance with GDPR requirements.

9. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. No internet transmission is completely secure and we cannot guarantee absolute security.

10. Contact and Complaints

For privacy-related queries, contact us at hello@blaquesoft.com.

EU-based users may lodge a complaint with the Estonian Data Protection Inspectorate at www.aki.ee. South Africa-based users may contact the Information Regulator at www.inforegulator.org.za.